Where is my order?
All orders will be filled within 7-10 business days of being placed (not including weekends or holidays).
Orders are packed and shipped out of Conyers, GA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.
Refunds, Returns, and Exchanges
The Chloe x Halle Store does not accept returns or exchanges. Please be sure to read the description and look over the size chart carefully to ensure that you are purchasing the desired item and size. Exchanges or refunds for damaged, defective or incorrect merchandise are at the discretion of management.
In the event that you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service within 10 business days of receiving your order with a video and/or pictures of the damage and return the product within 30 days.
Items for return or exchange due to damage, defect, or error cannot be accepted after 30 days from receipt by customer. (Note that for orders shipped via a non-trackable method we won't be able to determine receipt date.) The Chloe x Halle Store is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.All claims must be requested within 30 days for domestic orders and 60 days for international orders.
Please include the following in your email to Customer Service and in your return:
- Your order confirmation number
- Your first and last name
- Your mailing address
- Your phone number
- What you are returning and why
- Video and/or pictures of the damage
- How you would like us to handle your return or exchange.
We highly recommend that the items be returned to us using a mail service that provides tracking or insurance. The Chloe x Halle Store is only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping & handling process.
Pack your return securely, in the original package if possible, and include your packing slip. We need the entire form to identify the order.
Refunds for original and return postage costs at the discretion of management.
You will not receive a refund for your return until we receive your returned item.
All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. Media must not be opened or removed from its plastic wrap.
The Chloe x Halle Store cannot accept returns that smell of smoke from cigarettes, marijuana, incense, etc.
If you have any furry friends, please be sure that none of their fur is packaged with the item to be returned.
Chloe x Halle Returns
c/o Clique Here, Inc.
801 Blacklawn Rd STE N
Conyers, GA 30012
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
Items That Cannot Be Returned or Exchanged:
Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, or undeliverable package.
- Underwear or Bathing Suits
- Music or Book Pre-Orders
- Any autographed, collectible items
- Any apparel item deemed by the Chloe x Halle Store to show obvious signs of use
- Any physical media (CDs, DVDs, Vinyls, etc) that has been opened (removed from its plastic wrap)
- Any downloadable media
- Any item that is not in its original condition for reasons not due to an error on the part of the Chloe x Halle Store.
- Limited Edition or seasonal items
- Sale or Clearance items
- Any item purchased on pre-order
The Chloe x Halle Store will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to the Chloe x Halle Store. The Chloe x Halle Store will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
Please note: If a refund is agreed upon, the refund will be issued to the original form of payment. If that payment method has been lost, cancelled, or is unavailable for any reason, the refund will be issued in the form of a store credit.
All service tickets will be valid for up to 30 days from first correspondence. If your issue has not been resolved within 30 days because of a lack of communication or failure to send in returns, we are no longer responsible.
Clothing and Apparel:
We cannot accept returns or exchanges on clothing that has been washed or worn.
Music and Media:
We can only accept returns of music and media items that are unopened.
Canceling or Changing an Order
If you need to cancel or change your order, please contact us at firstname.lastname@example.org or chat with our fulfillment support team within 30 minutes of your order being placed. Please write in with your order # and we will do our best to help you out. After that, we cannot guarantee that we will be able to honor the changel.
Our chat business hours are 9:00am - 5:00pm (PST) Monday - Friday.
Please allow up to 48 hours for a response when sending an inquiry via email. Please note, sending multiple e-mail inquiries will cause delays in our response time.
All international orders have an estimated delivery time of 1-6 weeks. Shipping time not guaranteed.
Please note that we cannot ship to the following countries due to shipping restrictions:
Angola, Bahamas, Bermuda, Bolivia, Botswana, Brunei, Burundi, Cameroon, Cayman Islands, Chad, Chile, China, Congo - Brazzaville, Cook Islands, Costa Rica, Cuba, Curaçao, Czechia, Djibouti, Ecuador, Fiji, French Polynesia, French Southern Territories, Gambia, Guatemala, Guinea-Bissau, Guyana, Heard & McDonald Islands, Honduras, Hong Kong SAR China, India, Iran, Jamaica, Kenya, Kiribati, Kuwait, Laos, Lebanon, Libya, Luxembourg, Macao SAR China, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Moldova, Mongolia, Montenegro, Morocco, Myanmar (Burma), Nepal, New Caledonia, Norfolk Island, North Korea, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Rwanda, Samoa, Saudi Arabia, Senegal, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, Sri Lanka, St. Kitts & Nevis, St. Lucia, Sudan, Suriname, Syria, Timor-Leste, Trinidad & Tobago, Tunisia, Tuvalu, Uganda, Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Zimbabwe
Customs and Duties
Any customs or import duties that are levied on your order, and/or customs declarations and regulations required once it reaches its final country of delivery are the sole responsibility of the recipient.
Unfortunately, we have no control over the application of charges, nor the number of charges to be levied.
International Shipping Methods
International Economy and Standard Shipping - this is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service.
International Expedited Shipping- These shipments will be trackable from shipment until delivery.
All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.
What do I do if my shipment is delayed in transit?
We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.
DHL - 1 (800) 225-5345
USPS - 1 (800) 275-8777
FedEx - 1 (800) 463-3339
If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.
What is a pre-order?
Pre-orders are orders taken prior to the official release of an album or product. Because we do not store credit card information, payment is taken in full at the time you place your order
When will my pre-order ship?
We do our absolute best to ship pre-orders so they arrive on or before the official street date.
Please note: If you order additional items with your pre-ordered item, your entire order will ship at the time of your pre-ordered goods. If you would like your other items to arrive sooner, please place a separate order.
FACE MASK DISCLAIMER:
These face masks are NOT meant to replace surgical face masks. Proper use of a surgical mask is still the best way to prevent coronavirus infection.
What’s the size of the mask?
17 cm x 12 cm
What is the mask made out of?
Will it cover nose and mouth?
Yes, with loops that go around the ears.
Will this mask protect from covid-19?
These are non-medical “civilian” cloth masks. They serve as an additional line of defense and follow the CDC directive recommending the “use of cloth face coverings to help slow the spread of Covid-19” by all people in public settings “where other social distancing measures are difficult to maintain (eg. grocery stores and pharmacies) especially in areas of significant community based transmission.”
CDC is additionally advising the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.
Cloth face coverings can be used as an additional, voluntary public health measure to help slow the spread of Covid-19.
How is it in relation to an N95 mask?
An N95 mask is a respirator mask that is surgical grade. These are not the same, and are non-medical grade masks.
Can doctors and nurses wear the mask at the hospital?
These masks on their own are not sufficient for doctors or nurses in surgical and medical situations. They can however be worn over disposable surgical masks as an added layer of protection.
These masks are not medical grade and are not to take the place of the N95 masks. They are not suitable for use in a surgical setting or where there would be significant exposure to liquid, bodily or other hazardous fluids, use in a clinical setting, or use in the presence of a high-intensity heat source or flammable gas.
If a person is sick, will it be sufficient to protect those around me?
We make no guarantees that these will prevent anyone sick from spreading a virus, however they follow CDC recommendations that any cloth mask worn can help slow the spread of disease.
These are simply an added defense to pair with normal distancing measures and safety measures of someone that is ill or infected with a respiratory disease.
Is the mask adjustable?
These masks are not adjustable. As these masks are adult sized they are not recommended for children.